Refund policy

All Of Our Products are Non-Returnable
Due to the nature of our product, we are not able to accept returns. However, we are committed to providing you high-quality products and service. If there is an issue with your order please contact us and we will do our best to make it right!

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item is damaged please take pictures and send them to sheri@impactms.ca.

Refunds/Credits
We will notify you once we’ve received and inspected the images you submit, and let you know if a refund or credit was approved or not. If approved, you’ll be automatically refunded on your original payment method or given a code for credit on future purchases. Please remember it can take some time for your bank or credit card company to process and post the refund too.